Improving Systems


Legal Service Practice Management Standard

Lexcel Lexcel: A specialist standard for the legal sector



Lexcel is the Law Society’s Practice Management Standard, developed specifically for legal practices.

Appropriate for any type or size of practice, it aims to enhance the delivery of legal services for customers, improving overall practice management and supporting employee morale and motivation.

Lexcel encourages practices to consult with their clients and ensure that their views have a direct impact on the way the services are delivered. The Standard also covers areas such as client care, case management and risk management.

Lexcel is a specialist standard for the legal sector that is designed to support excellence in service delivery – helping your legal practice to improve performance, minimise complaints and prevent compliance issues.

The Standard can also help you to enhance the quality of service to clients, increase profitability, minimise risk and improve consistency using a straight forward, visible and transparent process.

Other benefits also include:

  • The establishment of a framework to meet compliance requirements e.g. solicitors’ code of conduct 2007
  • Improved marketability to prospective clients
  • Improved client care and satisfaction
  • The opportunity to ensure that your solicitors have the appropriate skills, knowledge and training to carry out their work
  • Supervision of staff and management efficiency

We can offer advice and guidance to help your legal practice or department to explore Lexcel and give you confidence that your investment in the standard is linked to your business performance and ambition.

From gap analysis to implementation support, we offer tailored packages of both pre and post assessment support so you can make the most of your investment and the feedback you receive.

We can also help you to explore your organisational culture and behaviours to make sure your systems and why you are introducing them are understood and valued by all.

If accreditation is also a goal, we can also help by referring you to a Law Society licensed assessment body.

If you would like to explore Lexcel in more detail, how it can support your legal practice performance and the services we can offer to help, get in touch.