Cheshire Police Control Room Strikes Gold with Investors in People
All the team at IIP North of England delivered by IDG would like to pass on our congratulations to Cheshire Police’s Force Control Centre as they are awarded Investors in People Gold.
The FCC, based at the force’s Winsford headquarters, had previously attained silver status in 2010 but following its latest assessment, IIP Specialists deemed the force had made substantial improvements that merited the sought-after accolade.
It is thought Cheshire’s may be the first control room to attain IIP Gold status. Only 7% of all Investors in People accredited organisations have achieved the status so far.
The Force Control Centre’s assessment involved interviews with officers and staff at all levels within the organisation.
Assistant Chief Constable Janette McCormick said:
“Providing an excellent police service means being there when it matters to people. This starts when we take the call. Having well-trained staff who can sensitively engage with all callers, who we invest in, and that are well led is essential.
“Achieving the Gold Investors in People award recognises all the hard work of our staff, supervisors and managers in the control room. This is a demanding and ever-changing environment where staff can face any number of requests and new ways of contact through social media.
“The constabulary is very proud of receiving this award and the quality of staff and leadership it represents.”
Head of call management, Chief Inspector Damien Smethurst, said:
“This is an excellent achievement and one which I am very proud of, both for and on behalf of the department.
“I think that this demonstrates the commitment to serving the public given by everyone within the department, but also reflects the passion and professionalism that all the staff display. Special credit should also be given to David McMahon who has organised the inspection at a time of flux for both the department and himself which again reflects his professional approach to the role.”
Police and Crime Commissioner John Dwyer said:
“I’m absolutely delighted with the achievement which reflects the hard work put in by the constabulary. The public can be reassured that their calls are being handled in a most professional way which is symbolised by this award.”
Congratulations to all the team!
Pictured: Deputy police and crime commissioner Margaret Ollerenshaw, chief inspector Damien Smethurst, assistant chief constable Janette McCormick, force control centre manager David McMahon and call handlers from the force control centre with the Investors in People gold award